My Babiie Returns

Unwanted Item Returns

If you wish to return unwanted items to us please follow the simple steps below:

  1. Please complete the returns form (below) with your details and order number.
  2. Please ensure you put a reason for your return. Don’t forget to add any useful notes in the text box provided, and upload any images of the issues you may have experienced.
  3. Print & place your printed returns slip inside the box ready to be sent back to us. Please note that returned goods with no returns slip will not be accepted, and you must also include a proof of purchase.
  4. My Babiie reserve the right to change product styles from time to time. If you are unhappy with the item being slightly different to the photo on our site then we will happily refund items, so long as they are returned in an un-used condition, in the original, undamaged packaging and complete with all original parts and accessories.
My Babiie Returns


There are 2 ways your unwanted item(s) can be sent back to us:

Direct to us

If you would prefer to return your products direct to us you can do so using the following address:

C/O My Babiie
Unit 3,
Chassis Industrial Park,
Grovebury Road,
Leighton Buzzard,
Bedfordshire,
LU7 4SL.

Please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to My Babiie.

Please download and print the Returns Form on the link below to complete and return with your item.


Collection from your address

Here at My Babiie we want to make things as simple as possible which is why we offer a collection service for larger items.

Please contact us with the following details to arrange a collection:

  • Your full name and collection address including postcode
  • Order number and confirmation of which product is coming back to us
  • Your preferred date of collection (Monday to Friday only)
  • A contact number in case the driver needs to get in touch

There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. This fee will be waived if your item is faulty or if you have received the wrong product.

Please note: Missed delivery or collection time may incur an extra charge.

Faulty Item Returns

Faulty items sent back to us will undergo a warranty inspection. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed.

Please note: items over 28 days old may need to be sent off for repair before we can consider a refund/replacement. Our returns team will inform you if this is the case.

To return a faulty item to us please follow the simple steps below:

  1. Visit www.mybabiie.com/returns and ‘click’ the returns form.
  2. Please complete the returns form with your details and order number.
  3. Please ensure you put a reason for your return. Don’t forget to add any useful notes in the text box provided, and upload any images of the issues you may have experienced
  4. Print & place your printed returns slip inside the box ready to be sent back to us. Please note that returned goods with no returns slip will not be accepted, and you must also include a proof of purchase.

There are 2 ways your unwanted item(s) can be sent back to us.

Direct to us

If you would prefer to return your products direct to us you can do so using the following address:

C/O My Babiie
Unit 3,
Chassis Industrial Park,
Grovebury Road,
Leighton Buzzard,
Bedfordshire,
LU7 4SL.

Please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to My Babiie.

Please download and print the Returns Form on the link below to complete and return with your item.


Collection from your address

Here at My Babiie we want to make things as simple as possible which is why we offer a collection service for larger items.

Please contact us with the following details to arrange a collection:

  • Your full name and collection address including postcode
  • Order number and confirmation of which product is coming back to us
  • Your preferred date of collection (Monday to Friday only)
  • A contact number in case the driver needs to get in touch

There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. This fee will be waived if your item is faulty or if you have received the wrong product.

Please note: Missed delivery or collection time may incur an extra charge.

Incorrect/Damaged Item Return

If you have received an incorrect or damaged item please return it to us by following the steps below:

  1. Visit www.mybabiie.com/returns and ‘click’ the returns form.
  2. Please complete the returns form with your details and order number.
  3. Please ensure you put a reason for your return. Don’t forget to add any useful notes in the text box provided, and upload any images of the issues you may have experienced
  4. Print & place your printed returns slip inside the box ready to be sent back to us. Please note that returned goods with no returns slip will not be accepted, and you must also include a proof of purchase.

There are 2 ways your damaged/incorrect item(s) can be sent back to us.

Direct to us

If you would prefer to return your products direct to us you can do so using the following address:

C/O My Babiie
Unit 3,
Chassis Industrial Park,
Grovebury Road,
Leighton Buzzard,
Bedfordshire,
LU7 4SL.

Please keep your postage receipt and we will refund return postage costs up to £20 GBP once the item has been received at our warehouse. We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to My Babiie.

Please download and print the Returns Form on the link below to complete and return with your item.

Collection from your address

Here at My Babiie we want to make things as simple as possible which is why we offer a collection service for larger items.

Please contact us with the following details to arrange a collection:

  1. Your full name and collection address including postcode
  2. Order number and confirmation of which product is coming back to us
  3. Your preferred date of collection (Monday to Friday only)
  4. A contact number in case the driver needs to get in touch

You will not be charged for this service if the item has been incorrectly sent or has arrived damaged.


Please note: Missed delivery or collection time may incur an extra charge.