we are here to help!

Here at My Babiie we strive to give excellent Customer Service. We have developed a wonderful system to help you locate and track your orders and answer many of the questions we are asked on a regular basis. To start your support journey please make sure you have your Order Number / Order ID to hand as well as the postcode of the "Shipping Address" on your order.
For other everyday questions we have some quick answers here:

Q: "When is this item coming back in to stock?" - A: Our support team do not have expected delivery dates, if an item is out of stock make sure you click "email me when back in stock" to be the first to hear when a product arrives back in to stock.

Q: "I placed my order a couple of hours ago, when will I receive it?" - A: Please visit the Delivery page on our website to see expected delivery times for your order. Once your order has been shipped from our warehouse, you will be able to track it using the below system by inputting your "Order ID" & "Ship-to postcode"

Q: "What are the handle heights on the MB02 stroller?" - A: All product details are on the specific product page on our website, please visit the product you are interested in and click "Specifications", here you will be able to see product weights, suitable from information and handle heights as well as box sizes, seat widths and folded sizes. For other useful practical information on using your My Babiie please check out our YouTube page

For all other issues please try our system below:

Please hit up our YouTube page on this link

My Babiie Help Videos