My Babiie product support

we are here to help!

Here at My Babiie we strive to give the Best Customer Service, We have a team of helpers who know all about our products and are happy to help you every step of the way, from the time you purchased your order to the moment it is delivered we dedicate ourselves to you.

On this page are some of the ways you can get in touch with us and be sure to check out our You Tube video page below to see helpful videos on all our products.

My Babiie Help Videos
Poorly product

If you receive your product and it appears to be a bit poorly when it comes out of its box then please hit the link below and raise a ticket. Please include a photo of the poorly product and a member of our team will be in touch within 24 hours!

Raise a Support Ticket

Poorly product
Open hours

Get in Touch

In an effort to improve our service to you we now have our Customer Care Team on hand and ready to answer all of your queries via the Live Chat on our improved website

Alternatively, as My Babiie do love to read, you can contact us by raising a support ticket on our website & we will reply within 48 hours. Raise a Support Ticket

Saturday & Sunday

Please note, our live chat is closed on Weekends and Bank Holidays but you can raise a support ticket here

Spare Parts

We understand that all our customers love to show off their new My Babiie products, so we know there are cheeky people out there that might take a fancy to your cup holder, or even break a wheel during a game of Buggy Wars, or playing Bumper Buggies with the bumper bar which causes them to just give up and surrender, resulting in you needing to purchase a new one! But don’t fear we have the answer!!

Spare parts are available to purchase on our website just click the below links:

Pushchair Spares
Highchair Spares
Bouncer Spares

We understand that not all of our customers shop directly at the My Babiie website and use our local friends Mothercare and Amazon. If you have a query regarding a purchase from Mothercare we do advise that you try in store first. Amazon we know is slightly harder with it being online so please contact us through our website via our product support page or simply call or email.